Hospitality Consulting & Training

Hospitality Consulting & Training in Nepal | Hotel & Restaurant Experts | CMS Hospitality
Our Services

We Don't Just Advise Hospitality Businesses — We Rebuild How They Run.

Concept to full operations: one consulting and training partner for hotels, restaurants, resorts and cafes across Nepal — built to fix what's broken and grow what's working.

Every hospitality business hits the same wall eventually: the ideas are there, the property looks right, but something in the day-to-day keeps eating into profit. Our Consulting & Training service exists to find that "something" and fix it — whether you're opening a new property from scratch or trying to turn around one that's already open and underperforming.

Behind every engagement is a dedicated team of hospitality specialists who've worked both sides of the business — front-of-house and back-of-house — and know the difference between advice that sounds good and advice that actually changes a P&L. Today that means going beyond the floor and the ledger too: the systems your property runs on, the experience your guests remember, the costs hiding in daily utility bills, and the plan for the day something goes wrong.

We start with an honest, evidence-based read of where the business is losing ground. No inflated reports, no recycled templates — just a clear diagnosis and a practical plan your team can actually execute, so the results outlast our involvement.

8 Service Pillars Front & Back of House Since 2015 Built for Nepal
What's Included

Eight Pillars, One Complete Solution

From the first feasibility number to the last staff handover — and everything in between that keeps a property running well — each pillar below solves a different stage of the same problem: a hospitality business that performs.

PILLAR 01

Consultancy

Know before you invest — or find out why you're losing.

For new concepts, a fact-based feasibility read before a single rupee goes into build-out. For existing properties, a full audit that pinpoints exactly where operations and revenue are breaking down.

  • Concept Development & Feasibility Studies
  • Market & Competitor Analysis
  • Revenue Management
  • Marketing Plan & Business Analysis
  • Hotel Asset Management
  • Financial & Operational Audits
PILLAR 02

Coaching

Confidence, not just instructions.

One-on-one and group coaching for every department and position, from a new hire's first week to a manager's next promotion — so your team runs operations with real skill and judgment, not a checklist they don't understand.

  • Leadership Training
  • Departmental Staff Training
  • Onboarding & Induction Programs
  • Cross-Departmental Training
  • Personal Development
  • Food Safety & HACCP
PILLAR 03

Support

Hands-on, not hands-off.

We build the working process your business needs, department by department, and can run any section or position ourselves while your team gets fully up to speed — from the kitchen layout to the vendor who supplies it.

  • Departmental Set-Up
  • Menu Design & Costing
  • Kitchen Planning & Layout
  • Soft-Opening Support
  • SOP Development
  • Vendor & Supplier Set-Up
PILLAR 04

Management

You own it. We run it.

Full or interim, on-the-ground management of your existing or upcoming property — so the business keeps moving forward every single day, with clear reporting back to ownership, while you focus on decisions, not daily operations.

  • Commercial Hotel Management
  • Restaurant, Cafe & Banquet Management
  • Canteen & Cafeteria Management
  • Interim & Transitional Leadership
  • Owner Performance Reporting
PILLAR 05

Digital & Technology Consulting

The right systems, finally talking to each other.

We help you choose and set up the software that actually runs a hospitality business — property management, point-of-sale, and booking systems that reduce manual work instead of adding to it.

  • PMS & POS System Selection
  • Booking Engine & OTA Setup
  • Revenue & Channel Management Tools
  • Staff Training on New Systems
PILLAR 06

Guest Experience & Service Design

Every touchpoint, mapped and improved.

We walk the entire guest journey with you — arrival to departure — and redesign the moments that shape reviews, repeat bookings, and word of mouth, not just the moments your team already notices.

  • Guest Journey Mapping
  • Service Standard Design
  • Complaint & Feedback Systems
  • Mystery Guest Audits
PILLAR 07

Sustainability & Cost Optimization

Lower bills, lighter footprint.

A practical audit of where your property is overspending on energy, water and waste — with fixes that protect your margin and increasingly matter to the guests booking you.

  • Energy & Utility Audits
  • Water & Waste Management Review
  • Green Certification Guidance
  • Cost-Reduction Roadmap
PILLAR 08

Crisis & Risk Management

Ready before it happens, not after.

Emergency protocols and safety planning built for Nepal's real risks — earthquakes, monsoon disruption, health and safety incidents — so your team knows exactly what to do when it matters most.

  • Emergency Response Protocols
  • Safety & Compliance Audits
  • Disaster Preparedness Planning
  • Staff Crisis Response Training

Not sure where your property needs help first?

Tell us what's not working, and we'll point to the right pillar above.

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Contact Us

CMS Hospitality Service Pvt. Ltd.
Sneha Bhawan, Bishalnagar-04, Kathmandu, Nepal
Tel: 01-5333186, 9801187096
P.O.Box: 10302
Email: info@cmshospitality.com.np